Returns and refunds

Sorellea is operated by BUSTIM LLC. This page is about returns, replacements, and refunds. Delivery timing is on the shipping policy.

Write to us first

If you have any issue with your order, contact us through Contact or email support@getsorellea.store before you open a payment dispute. Include your order number. We will review the case and work with you on tracking help, a replacement, a return, or a refund where it applies to that order.

We reply by email, usually within one business day.

What we can review

There is no automatic number of days for a return on this page. Each request is reviewed after you write. Tell us whether the boots are unused and still in the original packaging, because that changes what we can offer. If they have been used, write anyway and we will say what is possible for that order.

The length does not fit

Write through Contact with the order number and the measurement that does not fit. Short and Long are different products. We will tell you the next step for that order.

The estimate has passed

Write with the order number. If the order has not shipped, ask about cancellation in the same message. If it has shipped, use the tracking link in the shipping email and tell us what the status page shows.