Track Your Order

Tracking lives on your Shopify order status page, not in a separate app.

1. After payment, keep the order confirmation email. It has your order number.
2. When the parcel has a tracking number, a second email arrives. Open the Track order link in that email.
3. That page shows the carrier updates. A first scan can take a while after dispatch.

No shipping email yet

Check spam and promotions. If it is not there, write through Contact with the order number and the email used at checkout.

Shipping policy explains the 8–12 business day estimate and what to do if that window has passed.